One Place For All Transfers
Fully Digital

Transfer management is how a hotel sells and coordinates every point-to-point ride its guests take, from airport pickups to city-centre shuttles to off-site experience runs. Historically that's meant a coordinator on a WhatsApp chain with local drivers, or an outsourced concierge that pockets most of the margin.

Turneo's transfer management runs your own fleet and partner drivers from one dispatch calendar, lets guests pre-book from your website or pre-arrival email, and puts room-charge, vehicle-type, and add-ons (child seat, meet-and-greet) inside a single booking flow.

Any point-to-point transfer your guests need: airport pickups and drop-offs, train station transfers, city-centre shuttles, off-site experience runs (to a winery, restaurant, or excursion meeting point), and private tours by chauffeur. Each transfer is a listing with its own route, vehicle options, and pricing, and Turneo handles the same listing whether the ride is driven by your own hotel fleet or a local partner.

Free and paid transfers can sit in the same catalogue.

Both. If you run an in-house fleet, Turneo lets you register each vehicle and driver and assign bookings across them from a single calendar.

If you use local partner drivers, those partners set up their own Turneo account and manage their availability, and you add their transfers to your Store. Many hotels run a hybrid, a Mercedes for VIP arrivals in-house and a partner sedan pool for everything else, and Turneo tracks both from the same dashboard.

Every incoming transfer can be auto-assigned to the next available driver-vehicle combination that fits the requirements (size, seat count, wheelchair access), or manually assigned by dispatch. Once assigned, the driver sees the booking in their live schedule with pickup time, location, guest name, and any add-ons.

Reassignments and swaps happen in one click, so a last-minute change never becomes a phone-chain to the driver.

Yes. Transfers appear on your website, in pre-arrival emails, and inside the guest itinerary, so guests can book weeks ahead or the night before.

At booking they supply their flight number, pickup time, party size, and any add-ons, and the reservation lands in your live calendar. You can even offer transfers before booking is confirmed, for example alongside the reservation confirmation, so more guests arrive with the ride already sorted.

Yes. A single transfer listing can offer multiple vehicle options (sedan, SUV, minivan, luxury) with different prices, and guests pick during booking.

On top of that, every listing supports optional add-ons, child seat, booster, luggage assistance, meet-and-greet with a name sign, that guests add to their reservation in one tap. Total price updates live in the flow as they toggle vehicles and add-ons.

Yes. Turneo supports room charges alongside online card payments, payment links, and pay-on-collection, and every transfer listing decides which methods to offer.

Concierge staff can charge a €40 airport transfer to a guest's room folio at booking, or the guest can pay online at reservation. Non-guest passengers (like a partner or friend of a guest) can pay separately through Turneo's card processor without touching the room bill.

Each transfer listing can be scoped to guests only, guests plus walk-ins, or open to the public. A private chauffeur service can stay exclusive to check-ins, while a shared shuttle to the airport can be sold to nearby residents through the same Store.

Non-guest payments run through Turneo's card processor rather than a room folio, and every booking, guest or public, lands in the same live dispatch calendar.

Your dispatcher can adjust the pickup time on the booking directly in Turneo, and the driver's live calendar updates instantly. Every transfer listing has its own wait window and no-show policy, for example "driver waits 30 minutes past the scheduled pickup, then no-show is charged".

This gives your team a clear script for late arrivals: extend the ride if it's a small delay, escalate to a no-show charge if the guest doesn't appear.

Turneo's Concierge Booking System lets any front-desk or concierge staff member create a transfer in under 30 seconds. Search the guest by name, pick the transfer listing, enter the pickup time and flight number, add a vehicle and any extras, and confirm.

The booking lands in the live dispatch calendar alongside online reservations, and payment can be charged to the room, taken on-spot, or sent as a payment link.

Turneo's analytics show real-time booking volume and revenue for every transfer listing. You can compare weeks, months, or seasons at a glance, break revenue down by vehicle type or channel (website, concierge, pre-arrival email), and see which listings drive the most repeat bookings.

All of this sits in the same dashboard as your rentals, activities, and events, so transfers stay part of the broader ancillary picture rather than a siloed report.