Your Signature Experiences
Ready To Sell Online

In-house experiences are the signature activities a hotel hosts for its own guests: cooking classes, tasting menus, wine and spirits tastings, yoga and wellness sessions, guided walks, kids' clubs, sports academies, and one-off signature dinners. Most hotels run these with a printed leaflet in the room, a form on the website, and a shared spreadsheet the concierge and F&B teams both fight over.

Turneo's hotel-experiences product gives your team one tool to publish an activity, sell it across every guest touchpoint (website, pre-arrival email, itinerary, concierge desk), and track capacity, revenue, and guest reviews for every offer in one place.

Any signature activity your hotel hosts for guests. Turneo powers private and group cooking classes, chef's tables and tasting menus, wine and spirits tastings, yoga and wellness sessions, guided property walks, cultural workshops, kids' clubs and sports academies, sunset cruises on the house boat, and one-off signature dinners.

Each experience is a listing with its own dates, capacity, price, and photos, and lives in the same Store as any partner activities you feature.

Everywhere your guests already look. Experiences show up on your hotel website (as a full Store or embedded widget), in your mobile app, inside pre-arrival emails you send after booking confirmation, and in the concierge-driven guest itinerary that keeps every reservation together.

Every channel points at the same live availability, so a yoga session booked on the website closes the slot for a guest booking the same time through pre-arrival email.

Yes. Every experience listing has its own capacity limit and group-size rules, so a private wine tasting for 8 guests, a yoga class for 15, and a cooking class capped at 4 all follow their own booking logic.

Turneo enforces the caps automatically, and the listing flips to "Sold Out" the moment the last spot is booked. g.

a family of 5 for a chef's table).

Yes. Room folio is one of the payment options on every experience listing, alongside online card, payment link, and pay-on-collection.

Concierge staff can charge a tasting-menu booking to a guest's room bill during check-in, or the guest can pay online at reservation. This makes it painless to upsell an experience mid-stay, and every payment method is available on every listing so you decide which to offer per experience.

Yes. Turneo's Concierge Booking System lets any staff member book an in-house experience in under 30 seconds.

Search a guest by name, pick the experience, choose the date and party size, and confirm, and the booking joins the same live calendar as online reservations. Payment can be charged to the room, taken on-spot, or sent as a payment link, so a concierge can lock in a private dinner booking while the guest is still at the desk.

Each experience listing can be scoped to guests only, guests plus walk-ins, or fully open to the public. A private chef's table can stay exclusive to check-ins, while a Sunday brunch can be sold to locals through the same Store.

Non-guest payments run through Turneo's card processor rather than a room folio, and every booking (guest or public) lands in the same live capacity view so your team sees exactly who to expect.

Yes. Turneo integrates with your pre-arrival email flow, so guests receive personalised experience recommendations after their room is confirmed and can book straight from the email.

You can segment recommendations by guest profile (a family gets the kids' club, a couple gets the wine tasting), and the bookings flow into the same live calendar as any other channel. Pre-arrival is usually the highest-converting channel for signature experiences.

Every experience gets its own cancellation window and refund rule, for example "free cancellation up to 24 hours before, then 100% charged". No-shows follow the same policy, and cancellations inside the free window release the seat back to the Store instantly so another guest can grab it.

Guests see the policy at booking so there are no surprises, and your staff can override case-by-case when you want to make a goodwill gesture.

Turneo sends every guest a short review request after their experience and displays approved reviews back on the listing in your Store. Each review is tied to a verified booking, so the ratings you show can't be gamed by bots or competitors.

9 stars can be promoted, and a class dipping below 4 can be flagged for review.

Yes. Groups and multi-property brands run every hotel's catalogue from the same Turneo Hub, with per-property availability, staff, and reporting.

You can share signature experiences across sister properties (a mixology masterclass that runs at three hotels) or keep them property-specific, and analytics let you compare which property drives the most bookings for the same experience. Guest itineraries follow the guest across properties within the group.