From Hotel Events To Local Concerts
All In One System

Event management for hotels is how you sell tickets and reservations to everything from in-house signature dinners and live-music evenings to third-party concerts, festivals, and cultural shows curated for your guests. Most hotels stitch this together across event pages on the website, a payment link in a follow-up email, and a spreadsheet at the front desk.

Turneo's event management runs the whole thing in one place: in-house events created by your team, partner events sold on commission, ticketing, guest itinerary integration, and one guest list your host stand can check names against on the night.

Any ticketed or reservation-based event you run in-house or curate from local partners. Turneo powers hotel-hosted signature dinners, wine trails and tastings, live music evenings, cooking classes, workshops, weddings, themed nights, and openings, plus external tickets like local concerts, festivals, and cultural shows sold on your behalf.

If it has a date, a capacity, and a price (or a free RSVP), it fits in your Store alongside every other bookable experience.

Yes. In-house events are created by your team directly in Turneo Hub and go live on your Store in minutes.

For local partner events, Turneo onboards the organisers so they manage their own dates, capacity, and pricing, and your team simply chooses which events to feature. Both types share the same booking flow and single dashboard, so a wine trail at your resort and a symphony night at the town hall are sold and tracked the same way.

After booking, guests get a confirmation email and their event details are pinned to their Turneo itinerary. At the event, your team pulls up the live guest list in Turneo and checks names as attendees arrive, so there's no paper ticket to lose.

The guest list updates in real time as new bookings come in, so a walk-in booked minutes before the event still appears.

Yes. Room folio is one of the payment options on every event listing, alongside online card, payment link, and pay-on-arrival.

Concierge staff can add an evening's wine trail to a guest's room bill at booking, or send a payment link if the guest prefers to pay separately. For external attendees who aren't staying with you, tickets are collected through Turneo's card processor.

The partner organiser sets the commission when they create their event listing, usually matching whatever rate you already agreed offline. Turneo tracks every ticket sold, calculates the hotel's cut automatically, and sends monthly payouts to both the organiser (net of commission) and your hotel (commission earned).

Nothing is manually invoiced, and every sale is visible in your Store dashboard the moment it happens.

Every event listing is capped by the capacity you enter, and the Store shows the number of remaining spots in real time. When the last ticket is sold, the listing automatically flips to "Sold Out" and stops accepting bookings across every channel, your website, staff-assisted, and partner referrals, so overselling can't happen.

If you need to release more seats mid-event, you can raise the capacity and the listing goes bookable again instantly.

Yes. Each event listing can be scoped to guests only, guests plus walk-ins, or fully open to the public.

A wine tasting can stay exclusive to check-ins, while a Sunday concert can be sold to locals through the same Store. Public tickets are paid through Turneo's card processor, and the guest list keeps in-house and external bookings side by side so your team knows exactly who to expect.

Every event carries its own cancellation window and refund rule, for example, "free cancellation up to 24 hours before, then 100% charged". When a guest cancels inside the free window, their seat releases back to the Store automatically.

Cancellations outside the window follow your policy: no refund, partial refund, or credit towards another experience. For partner events, refunds are pulled from the same payout that would have paid the organiser.

Local partners set up their own Turneo account and create their event listings independently, managing their own dates, capacity, and pricing. Once their listings are live, your team browses them from Turneo Hub and adds the ones you want to feature to your Store.

From then on the organiser keeps their own schedule up to date, and you never have to chase confirmations or update anything on your end.

Yes. Turneo's Concierge Booking System lets any staff member sell event tickets on behalf of a guest in under 30 seconds.

Search a guest by name, pick the event, choose how many tickets, and confirm, and the booking joins the same live guest list as online reservations. Payment can be charged to the room, taken on-spot, or sent as a payment link.

This is how staff upsell an evening's wine trail or live music at check-in without leaving the front desk.