Sell Your Products Alongside
Every Guest Booking

Retail for hotels is how a property sells physical products to its guests beyond the room and F&B: branded merchandise, spa amenities and skincare, curated wines and coffee, souvenirs, apparel, wellness bundles, and any gift-shop inventory. Most hotels run this on a paper price list, a rented POS terminal, or a Shopify site that doesn't know who's staying in room 214.

Turneo's retail product treats every product as a first-class listing in your Store: guests browse and buy from the same catalogue that holds their experiences, staff sell it at the front desk, and stock, purchase questions, and room-charge billing all live in one place.

Anything with a price and (optionally) a stock count. Hotel merch and apparel, spa products and skincare, minibar-style curated food and drink, coffee beans and pods, souvenirs and gifts, in-room enhancements (bath salts, robe upgrades), branded gear (yoga mats, water bottles), and packaged wellness bundles.

Each product can have variations like size or colour, and every variant is its own sellable item with its own price, stock, and photo.

Yes. Every product carries variation axes like Colour, Size, or Scent, and Turneo generates every combination as its own sellable variant with its own price, stock, and photo.

A limited-run Small-Red can be paused while Medium-Blue stays live, and adding a new colour later brings the new variants online without recreating the product.

Each product either tracks stock or it doesn't. For products you count, Turneo keeps a running quantity that goes up when you restock and down when a guest buys, and every change is logged with a reason (restock, sale, return, manual adjustment) so you can always trace how the number moved.

Live availability is the current stock minus in-cart holds, so a guest can't complete a purchase for something two other guests are already checking out with. Untracked products behave as unlimited, useful for services or made-to-order items.

Whichever way suits the product. Guests can pick up at the front desk, at the spa, or the gift shop; have items delivered to their room while they're on-site; or ship home if they bought online before or after their stay.

Turneo can also collect purchase details at checkout, like room number, preferred delivery time, or gift-wrapping preference, and pass them to your team on the fulfilment line so nobody has to chase.

Yes. Room folio is one of the payment options on every retail product, alongside online card, payment link, and pay-on-collection.

A guest picking up a bathrobe at the spa can charge it to their room with the rest of their stay, or the same product can be bought online by a non-guest and paid on card. Every payment method is available on every listing so you decide which to offer per product.

Yes. Each retail listing can be scoped to guests only, guests plus walk-ins, or fully open to the public.

A room-branded amenity kit can stay exclusive to check-ins, while a signature coffee bean can be sold to nearby residents through the same Store. Non-guest payments run through Turneo's card processor rather than a room folio, and every purchase lands in the same live inventory view.

When a product you count runs out, Turneo removes it from bookable inventory automatically, so guests can't complete a purchase for it. Your team adds stock back when it arrives and the product returns to sale.

Damaged units, shrinkage, and inventory counts can be recorded manually so the numbers always match the shelf.

Each retail product carries its own refund policy, expressed as tiers of hours from purchase and a refund percentage. When you process a return, Turneo puts the item back into stock automatically and records the return in the product's history, so refunded units aren't lost from your count.

Yes, and this is the biggest reason to run retail on Turneo. Any staff member can build a bundle of retail products and experiences in a single order through the Concierge Booking System, so a guest asking for a spa treatment can walk away with a bottle of Champagne and a bathrobe on the same room-charged bill.

One guest, one cart, one payment, one fulfilment queue, no toggling between three systems to make it happen.

Turneo shows sales, revenue, and stock movement per product in the inventory view and in aggregate reports that break results down by product, variation, or date range. You can see which sizes sell fastest, which colours sit on shelves, and which products drive room-folio revenue vs.

non-guest sales. All of this sits in the same dashboard as your other Turneo verticals, so a spike in wellness-bundle sales sits next to spa treatment analytics.