Simplify Spa Operations
Digitalise Bookings

Spa and wellness management software is the system a hotel spa uses to schedule treatments, assign therapists and cabins, sell packages and vouchers, and collect payment for everything from a single facial to a full-day retreat. Most spas still run on paper appointment books or generic spa scheduling tools that don't talk to the hotel's room folio or its wider guest journey.

Turneo's spa and wellness management puts treatments, therapists, cabins, packages, and pricing in one place, lets guests self-serve online or via the concierge, and keeps payment options (room folio, card, payment link) available on every listing.

Any treatment or wellness session your spa runs. Turneo powers massages of every style (Swedish, deep tissue, Thai, hot stone, prenatal), facials and skincare rituals, body treatments and wraps, hydro and thermal experiences, yoga and Pilates classes, meditation and mindfulness sessions, physio and osteopathy consultations, and pre/post-treatment lounges.

Each treatment is a listing with its own duration, price, capacity, and required resources, so a 60-minute massage in a private cabin and a 20-person yoga session in the studio both follow the right booking logic.

Every therapist has their own calendar in Turneo, with shift patterns, days off, and treatment specialisations you configure. When a guest books a hot-stone massage, only therapists trained on hot stones and available in that slot are offered, so scheduling conflicts never happen.

Front-desk staff see live availability across the whole team, and shift changes update every open listing instantly. Therapists can also block personal time or lunch breaks without touching the guest-facing schedule.

Each cabin, treatment room, and hydro suite is a distinct resource with its own real-time availability. Turneo auto-assigns the right room to each booking based on the treatment (a couples' massage picks a two-bed cabin, a facial picks a single treatment room), so guests never end up in the wrong space.

If you prefer manual dispatch, the spa manager can override assignments in one click. Cabin turnover time is built into each listing so back-to-back bookings leave room for cleaning.

Yes. Room folio is one of the payment options on every treatment listing, alongside online card, payment link, and pay-on-arrival.

Front-desk staff can charge a €140 signature massage to a guest's room bill at booking, or the guest can pay online at reservation. This makes it painless to bundle spa into a stay, and every payment method is available on every listing so you decide which to offer per treatment.

Yes. Turneo supports multi-use vouchers (buy a 10-massage bundle, use the credits over the season) and bundled packages that combine treatments into a single sellable offer (a spa day that includes a facial, a massage, and hydro access).

Both track balance and expiry per guest automatically, so a guest with four uses left on their bundle sees their remaining credit at booking and it's deducted as they use it. Expired credits release capacity back to your standard bookings.

Yes. Every treatment listing supports optional add-ons that guests select during booking.

A massage can add aromatherapy, hot-stone, or CBD-oil upgrades; a facial can add a peel or LED session; a couples' ritual can include a bottle of Champagne on arrival. Each add-on carries its own price and adds to the total ticket size in the booking flow.

Different treatment durations (a 60-minute massage vs. a 90-minute one) are set up as separate listings rather than add-ons, so guests always know exactly what they're booking.

Yes. Turneo's Concierge Booking System lets any staff member book a treatment in under 30 seconds.

Search a guest by name, pick the treatment, choose the therapist (or let Turneo auto-assign), and confirm. The booking joins the same live calendar as online reservations, and payment can be charged to the room, taken on-spot at the spa desk, or sent as a payment link.

This is how the front desk locks in a next-morning massage while the guest is still at check-in.

Yes. Each treatment listing can be scoped to hotel guests only, guests plus day visitors, or fully open to the public.

A day-spa listing can be sold to nearby residents through the same Store, while a signature couples' ritual can stay exclusive to check-ins. Non-guest payments run through Turneo's card processor rather than a room folio, and the spa calendar keeps day visitors and in-house guests side by side so the therapist team knows exactly who's coming and when.

Every treatment gets its own cancellation window and refund rule, for example "free cancellation up to 24 hours before, then 100% charged". No-shows follow the same policy, so a guest who doesn't turn up for a 90-minute massage is charged automatically and the slot releases from the therapist's calendar.

Policies are shown at booking so guests agree upfront, and staff can override case-by-case when you want to make a goodwill gesture.

Turneo's analytics show real-time booking volume, revenue, and utilisation for every treatment, therapist, and cabin. You can compare weeks, months, or seasons, see which treatments are driving the highest ticket size, and identify therapists who are consistently fully booked (or ones with capacity to grow into).

9 stars can be promoted, and a slow performer can be repriced or replaced.