New at Turneo

February 6, 2025

New Experience Wizard

New Experience Wizard simplifies experience creation and includes AI tools

Save time on setting up your experiences

The new experience editor now features a real-time preview of your final experience page. This allows you to see how the design will look to your guests as you build it, saving time on previewing changes and ensuring the final result matches your vision perfectly.

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Optimise your experience page with AI

We’ve integrated AI features into the new Experience Wizard to help you build and optimise your experience page faster. If you already have activity descriptions you can now simply paste a link at at the beginning, and AI will auto-fill your experience page with existing content. As you build, use AI-powered tools to refine writing, enhance formatting, and optimize the included/excluded section, ensuring your content grabs the attention and guests know exactly what to expect.

January 10, 2025

Guest Insights

Unlock hyper-personalization with Turneo's AI-powered Guest Insights

Understand preferences of your guests
The Guest Insights feature now provides powerful insights into each guest's interactions with your experience offerings. When a guest browses, books, or reviews your activities, our proprietary AI model analyzes the data patterns and generates a personalized overview for their individual profile. This enables you to gain insights into the traveler type, activity preferences, overall satisfaction and total spend for each guest, across all your properties.

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Personalize your guest interactions
Using Guest Insights enables you to craft hyper-personalized interactions across your online and offline guest touchpoints. You can now leverage this data to:
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Personalize marketing and pre-arrival upsells: Instead of standardized activity recommendations, deliver tailored activity proposals to each guest.
On-property personalization: With a few clicks, the reception desk or concierge can access guest profiles to deliver personalized recommendations and ensure a memorable stay.
Proactive issue management: Anticipate and address potential issues with VIP guests before they escalate to protect your brand reputation and ensure service excellence.

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Guest Insights are available within Turneo Hub and through the Turneo API, making it easy to import the data into your CRM or CDP.

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Preview your experience store

New at Turneo

With Turneo, in less than a week you could be selling and managing all your experiences online.