Maistra and Turneo ran a survey with suppliers that used Turneo’s digital platform - and the results were impressive:

Digitizing experience sales is hard. For many hotels, the front desk and concierge have been personally recommending, finding and booking experiences for guests entirely offline for many years. They have built up great relationships with the experience providers they work with, and worry that changing systems might be bad for business.
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When Maistra Hospitality Group started using Turneo to manage their sale of experiences, there was a fear that digitizing small suppliers would be a challenge, but in order to deliver the company vision centered around experiences in their mobile app, it was a necessary step.

Despite some initial skepticism, at the end of the year 100% of experience organizers expressed a desire to continue selling experiences digitally via the Turneo platform and Maistra’s digital channels. Not a single organizer expressed a desire to go back to old ways of operating. This commitment speaks volumes about the value and impact of a seamless system for online bookings in well-established hotel-supplier relationships.

86% of respondents indicated that they would recommend Turneo to their friends or colleagues, resulting in an excellent overall NPS score of 45. Given that a typical NPS score for computer software is 36, and for hotels overall it’s 3, this is a strong indication of the quality of the platform and the value the experience suppliers are getting from it.

Organizers praised the Turneo platform for its user-friendly set-up process, with an average rating of 4.5. This high score reflects the platform's intuitive design and easy onboarding experience, enabling organizers to get up and running with ease - regardless of their previous technological experience. Both organizers that had never worked digitally before, and those fully set up with an online channel manager and reservation system voted highly.

The dedication to providing exceptional support and customer service was also clearly evident in the feedback, with a near-perfect rating of 4.8. Organizers praised the responsive and knowledgeable support team for their prompt assistance and invaluable guidance throughout. Given the importance of guest satisfaction, this metric also clearly demonstrates the seamless teamwork that Turneo facilitates between hotel staff and organizer teams.

With a rating of 4.4 for simplicity in managing experiences on the platform, organizers praised the platform for its flexibility and ease of use. The platform is designed to make managing bookings and payments simpler on both sides - for hotels and organizers. From creating and editing experiences to managing bookings and payments, the platform simplifies every aspect of the experience management process.

The satisfaction with the newly launched experiences platform reported by Maistra’s partners serves as a testament to both Maistra and Turneo's commitment to excellence and innovation. With online experience bookings still growing rapidly year over year, Maistra and their organizers are going into the 2024 season confident of results.